OSS Solutions

Service Fulfilment

We all understand that the disruption to a key infrastructure component can suspend a business from operating until the issues have been resolved. Let’s face it things do happen, equipment does fail and changes either planned or unplanned can affect business.

Supporting business is about and providing a good level of service management and assurance which is underpinned with processes and config management policies.

So where does IOSS step in you might ask, well we have been instrumental with a number of customers in assisting them to identify how service assurance processes such provisioning, config compliance, remediation and decommissioning are applied using a COTS based approach.

Our approach is that we take a holistic view of the business processes and tools available or being proposed to ensure that you get a fully functional Integrated OSS solution which not only includes life cycle management but also config and compliance management. By taking this approach, we have assisted some of our customers with their commissioning processes and life cycle management which have positively reduced operational running costs to the business.

Some of the other areas that typically are addressed through the deployment of NCCM are,

  • Provisioning
  • Compliance
  • Remediation
  • Backups
  • Inventory management
  • OS management updates
  • Life cycle and Maintenance management

Config management should be a key part of your OSS strategy to ensure that your business is protected and runs as smoothly as possible.
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