Infrastructre Management

Service Visibility

The IT and Network infrastructure you invest in provides a lot of event and fault information which underpins your business for example information from systems, applications, security, configuration, performance and service notifications etc.

So, it’s not surprising that we find a lot of businesses roll out point solutions over time that lead to service visibility issues which are not noticed until you have an outage and then it is all hands on deck situations.

Most of our customers are now focused on gaining operational efficiencies by streamlining their approach to OSS management rather than maintaining multiple point solutions which is why we have implemented multiple solutions that have included most of the point products in the marketplace, choosing InfoSim® as our strategic partner, we are able to provide our customers with a number of strategic benefits that includes FCAPS capability through one fully integrated 3rd Generation OSS solution. 

Service Representation

The underpinning 3rd generation framework provides end users with the ability to consolidate events and information from multiple technologies which can be grouped into Service or Weather maps.

Grouping information can be based upon association upon discovery or through custom tagging which is user-definable and can be applied at the time of discovery or provisioning.

  • Technology groupings (Device / Model / OS)
  • By locations
  • Business Service
  • Customer Network topology
  • Customer Service topology

Infrastructure Visibility

Supporting new and legacy environments requires that your management solution is agnostic otherwise you end up with multiple point solutions. StableNet® network discovery capability ensures that end users can view the infrastructure based on the layer that it is discovered where users are able to drill from one layer down to the next transport layer. Service Assurance

Service Fulfilment

We all understand that the disruption to a key infrastructure component can suspend a business from operating until the issues have been resolved. Let’s face it things do happen, equipment does fail and changes either planned or unplanned can affect business.

Supporting business is about and providing a good level of service management and assurance which is underpinned with processes and config management policies.

So where does IOSS step in you might ask, well we have been instrumental with a number of customers in assisting them to identify how service assurance processes such provisioning, config compliance, remediation and decommissioning are applied using a COTS based approach.

Our approach is that we take a holistic view of the business processes and tools available or being proposed to ensure that you get a fully functional Integrated OSS solution which not only includes life cycle management but also config and compliance management. By taking this approach, we have assisted some of our customers with their commissioning processes and life cycle management which have positively reduced operational running costs to the business.

Some of the other areas that typically are addressed through the deployment of NCCM are,

  • Provisioning
  • Compliance
  • Remediation
  • Backups
  • Inventory management
  • OS management updates
  • Life cycle and Maintenance management

Config management should be a key part of your OSS strategy to ensure that your business is protected and runs as smoothly as possible.

Were here to help you get the best out of your investment in technology and we have done it for some of the UK’s biggest Telco’s so So Why not give us a call?

We may just have a solution that meets your requirement.

Lifecycle Management

As we all know, IT, Network and Service management is all about managing and preventing risks that interrupt the business. Businesses spend a lot of time and effort focusing on the Fault, Configuration and Performance management.

Lifecycle management, on the other hand, is often an, unfortunately, critical capability that is overlooked until you end up with a compliance issue, a maintenance bill for unsupported devices and or realise that your new strategy can’t accommodate devices that are either in an end of life “EOL” or end of support “EOS” state.

The problem

Experience tells us that administrators, are often focused on setting up networks, troubleshooting or resolving performance issues and it is not uncommon that compliance and monitoring the lifecycle/status of the estate becomes an annual “to-do” activity if you’re lucky. Hand on heart, we all know of cases when there has been a project that is going to upgrade something and then “discovers” some equipment that has been forgotten, which then holds up the project for a number of reasons and the reality is that the larger your infrastructure the more likely it is that this may occur.

An infrastructure that consists of tens, hundreds or thousands of devices, is not only difficult to manage, maintain, and report upon but also requires considerable effort and coordination with dedicated resources just to do so. Whilst there are some organizations that manage to maintain some data repositories for inventory, we find that it is often fragmented, inaccurate and out of date.

Performance Management

What are the common reasons for implementing a Performance Management solution, supporting SLA’s, protecting service credits from being issued, supporting investigations and technical analysis as required, furnishing project capacity planning initiatives in addition to potentially supporting repeat and new business opportunities by demonstrating good levels of service.

Owning PM solution has it challenges as well and let’s not underestimate the complexity that goes along with this either. Firstly, you need to define your scope, KPI’s, metrics, SLA’s, discover assets, define services, groups / topologies and maybe combine data from 3rd pty products solutions as in differed historical data from multiple 3rd party systems, oh and did we also consider how this capability integrates within your OSS stack i.e. is it integrated as part of existing product set or as a standalone 3rd party product that requires bespoke integration.

The bottom line, is that monitoring of both Applications and Infrastructure and Services  is complex when trying to understand and gain useful insights how your business is running and in essence, implementing a PM Solution requires vision, dedication, long term commitment.

So how can we help?

Historically we have assisted our customers to implement standalone solutions, which require vision, strategy and design work shops, application customisation, 3rd party integration and bespoke development and having implemented solutions into a number of institutions in Finance, Transport and the Telco / Media sectors we recognise that there are a lot of overheads with this approach that do become an issue to support and maintain over time.

As technology has evolved we now recommend a different approach, which is based around leveraging and creating operational efficiencies such as stream line your process, procedures and tools, knowledge and ongoing OPEX costs. The key to this approach is through 3rd generation solutions which now provide the ability to consolidate, asset discovery, life cycle management, event monitoring, performance management and reporting into one framework that scale both vertically and horizontally. By taking this approach, you will introduce many key benefits from providing integrity from the asset discovery process through to all the key capabilities which support your (FCAPS) requirements.

Performance Management

What are the common reasons for implementing a Performance Management solution, supporting SLA’s, protecting service credits from being issued, supporting investigations and technical analysis as required, furnishing project capacity planning initiatives in addition to potentially supporting repeat and new business opportunities by demonstrating good levels of service.

Owning PM solution has it challenges as well and let’s not underestimate the complexity that goes along with this either. Firstly, you need to define your scope, KPI’s, metrics, SLA’s, discover assets, define services, groups / topologies and maybe combine data from 3rd pty products solutions as in differed historical data from multiple 3rd party systems, oh and did we also consider how this capability integrates within your OSS stack i.e. is it integrated as part of existing product set or as a standalone 3rd party product that requires bespoke integration.

The bottom line, is that monitoring of both Applications and Infrastructure and Services  is complex when trying to understand and gain useful insights how your business is running and in essence, implementing a PM Solution requires vision, dedication, long term commitment.

So how can we help?

Historically we have assisted our customers to implement standalone solutions, which require vision, strategy and design work shops, application customisation, 3rd party integration and bespoke development and having implemented solutions into a number of institutions in Finance, Transport and the Telco / Media sectors we recognise that there are a lot of overheads with this approach that do become an issue to support and maintain over time.

As technology has evolved we now recommend a different approach, which is based around leveraging and creating operational efficiencies such as stream line your process, procedures and tools, knowledge and ongoing OPEX costs. The key to this approach is through 3rd generation solutions which now provide the ability to consolidate, asset discovery, life cycle management, event monitoring, performance management and reporting into one framework that scale both vertically and horizontally. By taking this approach, you will introduce many key benefits from providing integrity from the asset discovery process through to all the key capabilities which support your (FCAPS) requirements.